Frequently Asked Questions
Booking & Availability
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How do we begin?
All enquiries with Without a Hitch begin via our online enquiry form. Once received, we’ll review our diary and confirm availability for your chosen date.
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What happens once our date is available?
When availability is confirmed, we secure your date in the diary with a Save the Date booking and arrange a call to discuss your plans in detail.
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Will we receive a quote?
Yes. Following our call, you’ll receive a bespoke, itemised quotation tailored to your requirements, allowing you time to review everything clearly.
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When should we book?
Bookings are confirmed on a first-come, first-served basis. We take on one wedding per day, ensuring complete focus and exclusivity for each couple we work with.
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How far in advance are you booking?
Our diary is currently open for weddings through to 2028.
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What if our date changes?
If your date changes and we’re able to accommodate the new date, we’ll move your booking free of charge, subject to availability.
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What days do you work?
We cover weddings seven days per week, subject to availability.
Investment & Payments
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How is our booking secured?
Bookings are secured with a non-refundable £150 deposit. The remaining balance is due 60 days prior to your wedding date.
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We do not offer payment plans. For weddings booked within three months of the wedding date, full payment is required at the time of booking.
How do payments work?
Payment is made via bank transfer.
Is VAT included?
We are not VAT registered. The price you see is the price you pay.
Delivery
How does delivery work?
Delivery is charged at £50 within Aberdeen city. Venues located outside the city will incur a higher delivery fee, based on distance.
Where do you work?
We work across a wide geographical area, from Elgin in the north to St Andrews in the south.
Setup & Collection
Who sets everything up?
All setup is carried out by our team and is included within your hire, in one agreed location within your venue. Any additional changeovers or relocations during the day will incur an additional fee.
When does setup take place?
Setup is typically completed on the day of your event, with collection taking place immediately afterwards. Where venue access allows and subject to availability, we may be able to complete setup the day before your wedding.
Can items be used outdoors?
Some items are suitable for outdoor use, subject to suitable weather and ground conditions.
Weather & Outdoor Setups
What happens if the weather is wet?
Outdoor setups depend on suitable ground conditions. If the ground is wet, furniture cannot be placed outdoors, as this can affect both safety and presentation.
Rainfall the day before your wedding may mean the ground has not dried sufficiently by setup time the following morning. In these circumstances, plans may need to move indoors.
When is the final decision made?
To allow sufficient time for adjustments, a final decision regarding any outdoor setup is required by 9am on the day of your wedding.
Florals
Do you offer real and artificial flowers?
We work with both real and artificial florals, depending on your preference and the overall design of your wedding.
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How are real florals selected?
Fresh flowers are chosen based on seasonal availability at the time of your wedding, ensuring quality and suitability.
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How is floral pricing managed?
Pricing for fresh flowers is guided by current wholesaler costs. As floral markets can fluctuate, quoted pricing may adjust as your wedding date approaches. Any changes will always be discussed openly and reflected transparently.
A final note
If you have any questions not covered here, we’re always happy to help. Please get in touch via our enquiry form.